Terms of service
TERMS of SERVICE
Version August 2nd 2024
OVERVIEW
This website is operated by In-room Gulf LLC. In-room com offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing and/or renting something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
DEFINITIONS
In-room Gulf LLC or In-room.com Means EON ELECTRICAL & ELECTRONIC APPLIANCES RENTAL L.L.C, registered in mainland Dubai, UAE, and the operators/owners of www.in-room.com, www.in-room.ae and www.in-room.eu
Throughout the site, the terms “we”, “us” and “our” refer to In-room com. “Renter”, and “you” means you or, where your access and use is on behalf of another person (e.g. a company), both you and the other person on whose behalf you are acting.
Rental Agreement - This means an agreement directly between In-Room.com and you to rent equipment on the terms set out in this document unless agreed otherwise between you and us in writing. The agreement will contain information of the rental equipment, requested delivery/collection date and time, rental fees and company information
Rental Period - This means the time period from you receive the rental equipment either in person or it is delivered to your room/reception/bell-boy/concierge desk and until it is handed back to the courier or to the reception/bell-boy/concierge desk. The equipment is not considered handed back unless you have a receipt reference of handover.
Requested Rental period - This means the date and time you requested the equipment being delivered and collected to/from your selected location.
Rental Fee - This means all charges applicable for the requested rental period, inclusive of equipment charges, taxes, delivery and a refundable deposit.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of 18. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities rented/purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 6 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of rental Equipment, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 7 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example service feedback) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (a) to maintain any comments in confidence; (b) to pay compensation for any comments; or (c) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 8 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be found on our web site.
SECTION 9 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 10 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 11 – RENTAL FEES, CHARGES AND REFUNDABLE DEPOSIT
When In-room.com accepts a Rental Request from you, a Rental Agreement is formed, and we will charge the Rental Fee to your Payment Method. The rental fee is payable in advance and the Rental Agreement is first valid upon full payment. Payment must be made before delivery of the rented equipment. A complete price list is available for users on the website. The Equipment Rental prices are exclusive of VAT and any other applicable taxes and duties or similar charges which shall be payable by the Renter at the rate and in the manner from time to time prescribed by law. A transport fee will be added to the Rental Fee to cover equipment delivery and collection. In-rom.com also reserves the right to add a refundable deposit to ensure the equipment is returned and in a good an operating condition as it was on the Rental Start Date. The deposit is held by our third party financial partner and the renter accepts that any deposit refund may take one to two weeks. The deposit will be refunded at the exchange rate applicable on the date of refund.
SECTION 12 - DELIVERY/RETURN OF RENTAL EQUIPMENT
The Rental Equipment will be delivered by courier to your specified location and In-room.com will strive to deliver within 3 hours of the requested delivery time. The delivery will be made to you in person, the reception, bell boy or concierge desk. Should your location not have any of these services we will deliver to you personally based on mutual agreed availability.
The rental equipment shall be deemed returned to In-Room.com when it has been handed over to the courier or to the reception, bell boy or concierge desk with a written confirmation reference.
The Renter will be charged a pro rata standard daily rate if the rented equipment is not returned by the end of the agreed rental period and in accordance with the Rental Agreement.
SECTION 13 -RENTER RESPONISIBILITIES
You have to check on the complete and proper working condition of all rented equipment, including any accessories, upon receipt of the rental delivery. Complaints or appeals for missing items can only be claimed immediately after receipt. Subsequent complaints are not accepted.
You are obliged to treat all equipment and any accessory equipment transferred and rented with good, considerate, proper care.
The rented property cannot be sublet or leave the territory of the United Arab Emirates without written permission from In-Room.com.
The rented equipment shall at all times remain the property of the In-room.com, and you shall have no right, title or interest in or to the rented equipment. The risk of loss, theft, damage or destruction of the rented equipment shall pass to you when the Rental Period starts. The rented equipment shall remain at your sole risk during the Rental Period and any further term during which the rented equipment is in your possession, custody or control until such time as the rented equipment is redelivered to In-Room.com.
The Renter is responsible for any damage (excluding fair wear and tear), loss or theft of the Rental Equipment for the duration of the Rental Period, even where such damage, loss or theft is due to causes outside the Renter’s control; and the Renter must fully compensate In-Room.com for the replacement and/or repair (as applicable) of the Rental Equipment that is required as a result. In addition to these costs, the renter would be liable for a damage fee of AED 300.
At the end of the rental period, In-Room.com will conduct a thorough inspection of the electronics. In the event of damages, missing items, or breaches of the rental agreement, In-Room.com reserves the right to deduct the necessary amount from the security deposit to cover the costs of repair, replacement, or any incurred expenses. If the deductions exceed the security deposit amount, In-Room.com will pursue further action to recover the additional costs from the renter. You must notify In-Room.com immediately, without delay in writing of any changes to the delivery address and telephone contact numbers. The rented equipment is not insured.
SECTION 14 - REFUND, CANCELLATIONS & CHANGING ORDERS
To make any changes please contact our Customer Service team and we will be happy to accommodate your needs. The following is applicable based on the Requested Rental period as specified in the Rental Agreement. Any refund will be subject to the exchange rate on the date of refund.
In case of cancellations, (a) Full refund if cancelled before 12 PM (mid-day) UAE-time two calendar days before the requested delivery day, or (b) For later cancellations, there will be no refund for rental day 1 and 2, but full refund will be given for the consecutive days thereafter.
In case of extending the rental period, (c) A payment link will be sent for the extra days applicable or (d) Changing collection time on the same date will be at no cost
In case of reducing the rental period by delaying the delivery time, (e) No refund will be given for the next two calendar dates or (f) Change in delivery time on the same date will be at no cost
In case of reducing the rental period by earlier collection, (g) No refund will be given for the next two calendar dates and full refund will be given for the consecutive days thereafter or (h) Changes in time on the same date will be at no cost
SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall In-room.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products rented or procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.
In the unlikely event the rented equipment fails or malfunctions for reasons other than misuse or accidental damage, then In-Room.com will replace the product at no charge to the Renter.
SECTION 16 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless In-room.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees,. against: (a) any loss of or damage to the rented equipment; (b) any death, injury or damage to any person or property arising directly or indirectly from the rented equipment or its use; (c) any loss or liability incurred by In-Room.com resulting from the possession, use or operation of the rented equipment by the Renter; (d) any claim for breach of intellectual property rights arising in connection with any use of the rented equipment; (e) any loss arising from any part of this Rental Agreement being void or unenforceable in any circumstances; (f) any liability which In-Room.com may incur under any legislation by reason of the use of the rented equipment for any purpose other than as stated by the Renter to In-Room.com; (g) any claim affecting In-Room.com interest in or title to the rented equipment and any action taken by In-Room.com to protect such interest and title; (h) any breach by the Renter of its obligations under this Rental Agreement; and (i) the repossession of the rented equipment and any related storage, repair / and/or sale. Each indemnity in this Rental Agreement is a separate and independent obligation and continues after termination of this Rental Agreement.
SECTION 17 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 18 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us, or once the Rental Agreement cease to exist at the end of the agreed contract duration
The Renter will have the option to extend the rental period subject to availability and additional charges If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 19 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 20 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Arab Emirates.
SECTION 21 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 22 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at egir@in-room.com
Our contact information is posted below:
In-room Gulf LLC, ONTARIO TOWER, Office 1702-013, Podium 1, Al A'amal St, Business Bay, Dubai, UAE
Commercial License: 1375070
Tax Registration Number is 104529206500001